Unifones
Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Making an impact
We set ambitious goals, and then we pursue them relentlessly. Every decision is weighed against the bigger picture, the long-term benefit, and the real difference it creates for our customers and our business.
Pioneering the change
Our people are here to build the future of our industry. We challenge conventional thinking, experiment fearlessly, and take smart risks that turn obstacles into opportunities for change.
Winning every moment
We bring genuine intensity to our work, moving fast from idea to execution, balancing urgency with sound judgment, and holding ourselves to standards that push us forward every day.
Owning the outcome
We bring the same care and commitment to our work that any founder brings to theirs. We follow through on commitments, hold ourselves and each other to the highest standard, and turn failures into some of our greatest lessons.
Putting customers first
Our experts invest deeply in understanding our customers, their businesses, and the people who depend on them. We anticipate their needs and take full ownership of their concerns until every issue is resolved.
Why unifonic?
Flex your way: Flexible hours, remote options, and a real commitment to work-life balance because doing your best work starts with having space to live your life.
Grow with us We don't just hire you for today. With clear advancement paths and ongoing professional development, your next chapter starts the moment you join.
Own your impact You're not just an employee you're a co-owner. Our stock options program means you have real skin in the game, and a real share in everything we build together.
Rewarded fairly, together, a bonus system that's transparent, equitable, and tied to how we perform as a company. Simple, fair, and something everyone can trust.
A culture where you belong We're diverse by nature and collaborative by choice. Different backgrounds, bold ideas, and one shared mission to make a real dent in how the world connects. There's a place here for you.
Why work with Unifonic?
- Flexible environment
- Professional career growth opportunities
- Every Unifone is an owner
- Fair Bonus System
Trusted by thousands for global speed and reliability.
30+
Nationalities
10+
Global Offices
17
Languages Spoken
A little bit about us
Unifonic is an AI-native Customer Experience Platform, purpose-built for enterprises and public sectors across emerging markets. Founded in Saudi Arabia in 2006, the company brings nearly two decades of deep regional expertise in telecom infrastructure, licensing and regulatory compliance. Built on over 25 years of research and development, strengthened by proprietary regional data accumulated through billions of real-world interactions Unifonic enables autonomous AI experiences, where goal-driven AI agents act autonomously to handle complex customer workflows and deliver measurable business impact across the customer journey.
The platform combines advanced language models, real-time data and true omnichannel orchestration to create hyper-personalised, human-like, and context-aware engagements, ensuring every interaction is fast, secure and culturally relevant. Serving over 5,000 enterprises across banking and financial services, retail & e-commerce, public sector, digital natives and more, Unifonic powers billions of customer interactions annually, reaching virtually every consumer across the MENA and GCC countries.
Customer Success Executive
Amman, Al ‘A̅şimah, Jordan
Revenue
Job Details
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Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
The main aim of our Sales team is to drive revenue while acting as trusted consultants to our customers. Our team is made up of experts in account management, business development, and customer service. We work closely with other departments to ensure our products and services meet the needs of our customers. If you have a track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team.
As a Customer Success Executive, you will be responsible for ensuring our clients have the best experience possible throughout their journey with Unifonic. You will serve as the main point of contact for customers, building strong, long-lasting relationships while understanding their business needs and helping them maximize the value of our solutions. At Unifonic, our dynamic and energetic Customer Success team works closely with clients to drive adoption, deliver exceptional service, and support them in achieving their business goals. If you're passionate about customer success, enjoy solving problems, and thrive in a fast-paced, ever-evolving environment, you'll fit right in.
Help us shape the future of communication by:
Building strong, trusted relationships with assigned customers, serving as their day-to-day point of contact and helping them get consistent value from Unifonic's platform throughout their lifecycle.
Supporting customers and internal teams (Sales, Partners, Solution Consultants) in preparing Customer Success touchpoints, including QBRs, adoption reviews, and check-ins.
Developing working knowledge of Unifonic's products, including messaging channels and conversational AI tools to help customers use the features most relevant to their needs.
Driving early and sustained product adoption by proactively engaging customers, sharing best practices, and guiding them through onboarding and key milestones.
Supporting adoption plans for accounts in your portfolio, with a focus on AI-powered features and successful rollout of purchased packages.
Monitoring account health, flagging churn or risk signals early, and working with the account team to resolve issues and implement retention strategies.
Spotting expansion and upsell opportunities within your portfolio, particularly around Unifonic's AI products, and looping in Sales where relevant.
Staying current on trends in customer engagement, conversational AI, and CX automation, and sharing useful insights with customers and the wider Solutions team.
Representing the Voice of the Customer internally, feeding back input that helps improve Unifonic's products and processes.
Job requirements
What you’ll bring:
+2 years of experience in a customer-facing role such as customer success, account management, customer support, or client services. Experience with SaaS, CPaaS, or other tech/consumption-based products is a plus.
Basic understanding of SaaS business models and genuine interest in learning how enterprise customers derive value from technology platforms.
Ability to build rapport and trust with customer stakeholders, including day-to-day users and team leads.
Comfortable working with, or eager to learn, Success Plans and success metrics to track customer outcomes.
Strong communication skills, both written and verbal, with the ability to explain technical or product concepts clearly.
Self-motivated, curious, and a strong team player who thrives in a fast-paced environment.
Organized and detail-oriented, with a customer-first mindset and a track record of following through on commitments.
Craft and Toolkit:
SaaS & Customer Success
CRM Systems
Customer Onboarding & Product Adoption
Customer Health & Success Metrics
Data Analysis & Reporting
Conversational AI & CPaaS (basic knowledge)
QBRs & Customer Reviews
Churn Prevention & Account Growth
Technical Product Communication
Cross-functional Collaboration
Character Traits:
Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.
Ownership and accountability – take responsibility and follow projects through to completion.
Communication – explain ideas clearly and listen to others across teams.
Collaboration – work well with others and support team goals.
Adaptability and learning – adjust to change and keep learning new skills or tools.
Mentorship and knowledge sharing – help others grow and share what you know.
Resilience – stay calm under pressure and handle setbacks constructively.
Quality and attention to detail – do work carefully and strive for improvement.
Advocacy and innovation – encourage best practices, efficiency, and new ideas
As a Unifone you’ll receive a range of benefits:
Competitive salary and bonus
Unifonic share scheme (we are all owners!)
30 holiday days after the first anniversary
Your Birthday off!
Spend up to 25 days per year working from anywhere in the world!
Paid leave for new parents
On site
Amman, Al ‘A̅şimah, Jordan
Revenue
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Your Journey Starts Here
1.
We Find Each Other
It starts with an open, low-pressure conversation to get to know each other and see if our goals align.
2.
We Explore Together
You’ll meet the team to dive into the role, look at your skills, and map out how we can impact things together.
3.
We Decide Together
Great partnerships are a two-way street. We take the time to ensure we’re just as right for you as you are for us.
Get started with Unifonic today
