Unifones
Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Making an impact
We set ambitious goals, and then we pursue them relentlessly. Every decision is weighed against the bigger picture, the long-term benefit, and the real difference it creates for our customers and our business.
Pioneering the change
Our people are here to build the future of our industry. We challenge conventional thinking, experiment fearlessly, and take smart risks that turn obstacles into opportunities for change.
Winning every moment
We bring genuine intensity to our work, moving fast from idea to execution, balancing urgency with sound judgment, and holding ourselves to standards that push us forward every day.
Owning the outcome
We bring the same care and commitment to our work that any founder brings to theirs. We follow through on commitments, hold ourselves and each other to the highest standard, and turn failures into some of our greatest lessons.
Putting customers first
Our experts invest deeply in understanding our customers, their businesses, and the people who depend on them. We anticipate their needs and take full ownership of their concerns until every issue is resolved.
Why unifonic?
Flex your way: Flexible hours, remote options, and a real commitment to work-life balance because doing your best work starts with having space to live your life.
Grow with us We don't just hire you for today. With clear advancement paths and ongoing professional development, your next chapter starts the moment you join.
Own your impact You're not just an employee you're a co-owner. Our stock options program means you have real skin in the game, and a real share in everything we build together.
Rewarded fairly, together, a bonus system that's transparent, equitable, and tied to how we perform as a company. Simple, fair, and something everyone can trust.
A culture where you belong We're diverse by nature and collaborative by choice. Different backgrounds, bold ideas, and one shared mission to make a real dent in how the world connects. There's a place here for you.
Why work with Unifonic?
- Flexible environment
- Professional career growth opportunities
- Every Unifone is an owner
- Fair Bonus System
Trusted by thousands for global speed and reliability.
30+
Nationalities
10+
Global Offices
17
Languages Spoken
A little bit about us
Unifonic is an AI-native Customer Experience Platform, purpose-built for enterprises and public sectors across emerging markets. Founded in Saudi Arabia in 2006, the company brings nearly two decades of deep regional expertise in telecom infrastructure, licensing and regulatory compliance. Built on over 25 years of research and development, strengthened by proprietary regional data accumulated through billions of real-world interactions Unifonic enables autonomous AI experiences, where goal-driven AI agents act autonomously to handle complex customer workflows and deliver measurable business impact across the customer journey.
The platform combines advanced language models, real-time data and true omnichannel orchestration to create hyper-personalised, human-like, and context-aware engagements, ensuring every interaction is fast, secure and culturally relevant. Serving over 5,000 enterprises across banking and financial services, retail & e-commerce, public sector, digital natives and more, Unifonic powers billions of customer interactions annually, reaching virtually every consumer across the MENA and GCC countries.
Customer Solutions Consultant
Riyadh, Riyadh Province, Saudi Arabia
Revenue
Job Details
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Job description
Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
The main aim of our Sales team is to drive revenue while acting as trusted consultants to our customers. Our team is made up of experts in account management, business development, and customer service. We work closely with other departments to ensure our products and services meet the needs of our customers. If you have a track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team.
As a Customer Solutions Consultant, you will be responsible for helping customers realize digital transformation through cloud communication by leading collaboration with a virtual team of sales, engineers, and support resources. In this role, you will be accountable for building and maintaining strong customer relationships, influencing long-term strategic direction, serving as a trusted advisor, and driving executive-level engagement with CXOs and technology decision-makers. You will help customers evaluate their cloud communication strategy, recommend solutions that align with their business and technical requirements, remove deployment roadblocks, and ensure successful adoption while driving customer satisfaction.
Help us shape the future of communication by:
Acting as a technical liaison between Sales and Product teams during the sales process — supporting solution design, quotes, proposals, RFP responses, and related documentation.
Building working knowledge of Unifonic's conversational AI and omnichannel communications platform.
Joining Sales team meetings to understand customer pain points, requirements, and business goals, and helping shape the most relevant solution.
Supporting problem escalation and best-practice efforts to help clients and internal teams use Unifonic's products more effectively.
Building and delivering product demos and pilots that showcase Unifonic's value to prospects and clients.
Relaying timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
Handing off won deals cleanly to the Customer Success team, with clear context on customer goals and configuration.
Supporting Sales and Account Management on upsell and cross-sell opportunities with technical input.
Coordinating with cross-functional teams (Product, Support, Engineering) as needed to close deals.
Job requirements
What you’ll bring:
+2 years of hands-on experience in selling technology solutions, technical/solutions consulting, or customer-facing delivery in a related industry (SaaS, CPaaS, Telecommunications, etc.).
Bachelor's degree in Engineering, Computer Science, or another IT-related field.
Ability to create a positive customer experience by matching the right product/service offerings to their needs.
Ability to understand and troubleshoot customer needs and translate them into workable solutions.
Strong interpersonal skills, comfortable engaging multiple stakeholders and collaborating with virtual/cross-functional teams.
Fluency in Arabic and English, with strong writing/editing and verbal communication skills.
Craft and Toolkit:
Cloud communications platforms (SMS, Voice, WhatsApp, Email).
REST APIs, JSON, and webhooks.
SaaS and CPaaS fundamentals.
Solution architecture and technical discovery.
Conversational AI and chatbot platforms.
Product demonstrations and proof-of-concept delivery.
CRM and API integrations.
Technical troubleshooting and deployment support.
Character Traits:
Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.
Ownership and accountability – take responsibility and follow projects through to completion.
Communication – explain ideas clearly and listen to others across teams.
Collaboration – work well with others and support team goals.
Adaptability and learning – adjust to change and keep learning new skills or tools.
Mentorship and knowledge sharing – help others grow and share what you know.
Resilience – stay calm under pressure and handle setbacks constructively.
Quality and attention to detail – do work carefully and strive for improvement.
Advocacy and innovation – encourage best practices, efficiency, and new ideas
As a Unifone you’ll receive a range of benefits:
Competitive salary and bonus
Unifonic share scheme (we are all owners!)
30 holiday days after the first anniversary
Your Birthday off!
Spend up to 25 days per year working from anywhere in the world!
Paid leave for new parents
On site
Riyadh, Riyadh Province, Saudi Arabia
Revenue
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Your Journey Starts Here
1.
We Find Each Other
It starts with an open, low-pressure conversation to get to know each other and see if our goals align.
2.
We Explore Together
You’ll meet the team to dive into the role, look at your skills, and map out how we can impact things together.
3.
We Decide Together
Great partnerships are a two-way street. We take the time to ensure we’re just as right for you as you are for us.
Get started with Unifonic today
