conversation

How the Voice Channel Streamlines Deliveries and Keeps Customer Data Secure

How the Voice Channel Streamlines Deliveries and Keeps Customer Data Secure

The last-mile delivery can be a significant challenge for enterprises in eCommerce, logistics, and delivery. Often, a voice call is the best way to confirm exact arrangements and make sure somebody will be there to receive the delivery....

Improve Collections with Proactive Voice Messaging

Improve Collections with Proactive Voice Messaging

Loan arrears are a problem for financing institutions. Arrears that are allowed to get out of control become difficult and expensive to recover. ...

How to Offer Better Account Security using Programmable Voice Messaging

How to Offer Better Account Security using Programmable Voice Messaging

Enterprises in the banking and finance sector want to offer customers greater account security in a way that is easy for them to manage. They look to IT teams to find solutions. ...

How to Tackle the Problem of Missed Healthcare Appointments

How to Tackle the Problem of Missed Healthcare Appointments

Missed appointments waste a lot of time and millions of dollars in the healthcare sector. A study at a major hospital in Riyadh* found a missed appointment rate of 30%, which makes efficient resource planning almost impossible. Another study focused on the ENT Department at a major hospital put the missed appointment rate at 40%....

The Ultimate Guide to WhatsApp Business API & How to Get Started

The Ultimate Guide to WhatsApp Business API & How to Get Started

WhatsApp is the most popular messaging service in the world. Around 2 billion people in 180 countries use it every month, with more than 100 billion messages sent every day. ...