These Flow Studio Service-Specific Terms are designed to provide you with clear definitions and a comprehensive overview of the services we offer. Below, we outline key terms and the services available:
1. Definitions
1.1 In these Service Specific Terms, certain terms hold specific meanings:
Channel Charge: The rate per unit for any Channel, as specified in the Order Form.
Charge Per Execution: The cost per unit for executing a particular flow, as stated in the Order Form.
CRM: Refers to customer relationship management technology.
ERP: Stands for enterprise resource planning.
Flow Builder: As defined in clause 2.2 of these Service Specific Terms.
Flow Management: As defined in clause 2.5 of these Service Specific Terms.
Flow Studio: The services outlined in clause 2 of these Service Specific Terms.
Flow Versions: As defined in clause 2.6 of these Service Specific Terms.
Integrations: As defined in clause 2.4 of these Service Specific Terms.
Service Specific Terms: Denotes these Flow Service Specific Terms.
Variables Management: As defined in clause 2.7 of these Service Specific Terms.
Visual Reports: As defined in clause 2.3 of these Service Specific Terms.
2. Services
The following services are provided under these terms:
2.1 Flow Builder
Flow Builder is a visual builder facilitating customized workflows across various Channels. This service involves using pre-configured widgets to create workflows for chatbots, IVR, notifications, and marketing campaigns. The platform employs drag-and-drop capabilities for intuitive use.
2.2 Visual Reports
Visual Reports offer insights into End-User behavior across different flows. These reports seamlessly integrate with external applications such as customer relationship management systems, enterprise resource planning, and ticketing systems.
2.3 Integrations
Integrations allow you to connect Flow Studio with your existing CRM and ERP systems. This facilitates the automation of critical business processes, enhancing overall efficiency.
2.4 Flow Management
Flow Management provides the ability to create, edit, and delete flows. It offers an interface to exercise control over flows generated through Flow Studio.
2.5 Flow Versions
Flow Versions permit the creation of distinct versions of a flow. This function aids in tracking changes and evaluating flow performance over time.
2.6 Variables Management
Variables Management enables customization within specific flows. You can add or remove variables to personalize End-user interactions, enhancing the effectiveness of your communication.
These Flow Studio Service-Specific Terms are intended to provide you with a comprehensive understanding of the services we offer. Explore these services to optimize your communication and operational strategies.
