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Customer Experience Trends Webinar

The CX Trends Shaping the Future of Retail

The CX Trends Shaping the Future of Retail

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About this webinar


Don't miss this exciting live webinar about 'The CX trends shaping the future of retail', brought to you in partnership with DigiConnect.

Why Attend?:

Retail is changing fast
. Today, consumers are looking for more satisfying digital experiences that effortlessly fit into their daily lives. To bridge the gap between expectations and experiences, retailers must completely rethink the way they engage with customers and deliver smarter CX, capable of differentiating their offering and building sustainable growth.


But it has become increasingly challenging to navigate the fast-changing retail landscape and understand which trends, tools, technologies, or channels truly deliver results. 


Join Mohammed Sleeq, VP of Strategic Verticals at Unifonic as he talks to Kartik Bhatt, COO at Sharaf Retail, and Pragyan Priyadarshani from Landmark Group about the latest customer experience trends in retail and the role of CX in this fast-changing landscape.


In this webinar, you'll learn about



  • Main global trends in customer experience and how they apply to the Middle East
  • How some companies are successfully reimagining the shopping experience
  • How to deliver smarter CX that translates into business results

Presenters:
Mohammed Sleeq
Mohammed Sleeq

VP of Strategic Verticals, Unifonic

A technology enthusiast with over 18 years of experience, Mohammed led Aramex’s transformation aspirations, upgrading customer experience and driving fundamental organizational change using digital technologies to improve performance.

Kartik Bhatt
Kartik Bhatt

Chief Operating Officer, Sharaf Retail

With over two decades of retail experience, Kartik is responsible for Forever 21, Cotton On Group, Adventure HQ, Chill-out & Hello Kitty's Omni Channel Retail Business across GCC & Far East. He is also a mentor, advisor & digital transformation coach to multiple retail businesses in GCC & Subcontinent India.

Pragyan Priyadarshani
Pragyan Priyadarshani

Head of Engineering, Product - Landmark Group

Pragyan manages the e-commerce Digital Business Units, building cohesive productive teams for the organization. She is a hands-on go-getter, who has sharp eyes for detail to make sure that all products roll out with nothing less than a perfect user experience.

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