Use voice to fill the gaps in customer insights

With unifonic Programmable Voice you can add a list of questions to an automated voice message to, for example, survey customers immediately after they receive a delivery or service, or to confirm that urgent alerts, such as changes to flight times, are acknowledged.

Scripts can have multiple branches depending on customer responses or be a simple ‘press 1’ to confirm you will be attending your appointment’ or ‘press 2’ to reschedule.’