Hide customers’ real phone numbers during interactionsPeople welcome the convenience of door-to-door delivery and ride sharing services. But they are also concerned about privacy. They don’t want to share private data such as their phone number with someone they’ve never met.
Proven and Secure
Implement a proven and secure number masking solution
Unifonic Programmable Voice includes a number masking feature that connects two callers while keeping their real phone numbers hidden. If customers need to interact with delivery drivers, service agents and other staff, each party sees a system-generated caller ID rather than real contact information.
Key Advantages
Easy to implement
Number masking is a core feature of unifonic Programmable Voice. It offers a flexible Voice API that can be easily integrated into your existing applications and business systems to allow you to trigger, monitor and regulate masked calls from your platform. Your business achieves greater control over customer interactions without adding complexity.
Secure & Reliable
Rely on unifonic’s solution to trigger as many masked calls as you need, nationwide.
Direct connectivity to operators
Exclusive access to local Saudi telephone numbers
99.9% availability through Tier 4 cloud infrastructure, locally hosted in KSA
A better customer experience:
Help customers protect privacy
Husein was expecting a meal to be delivered 20 minutes ago. He receives a call from the delivery driver to say he’s having trouble finding the entrance to his apartment. He gives the driver clear instructions and soon has his meal. The driver made the call through an app and didn’t get to see the customer’s phone number. The driver’s real cellphone number was also hidden and replaced with one generated by the Programmable Voice solution.
Help customers feel safe
Amina needs to use taxis quite often. She likes the convenience and low cost of ride sharing services but has always worried about giving away her personal contact information. She was delighted to find a ride sharing service that guaranteed that her personal phone number would be
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Give your organization the capability to automate key customer interactions and broadcast messages to individuals, thousands or millions of customers with unifonic’s ready-made tools.
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