Cloud-Based Inbound Call Handling

Unifonic Programmable Voice offers a flexible Inbound IVR that enables you to set up
a self service hotline on the fly.

Rather than expecting customers to wait for ages to talk to over-stretched service agents, inbound calls can be managed over an automated voice message that guides customers through a selection of options that offers guidance on common queries. An automated outbound call with IVR can be triggered if the wait time is too long or inbound call volumes are too high. The Programmable Voice solution also provides customers with an inbound line to call back if automated voice messages are unanswered. Allowing customers to self-serve, speeds response rates, reduces wait times and frustration, reduces call centre volumes and frees up staff to focus on more high-value conversations.