Notify to build trust
Foster a relationship with your customers by building trust on their preferred channel. Keep them notified of updates from the first mile to the very last.
Foster proactive engagement
Streamline operations by proactively sending confirmations, alerts and more. Reduce inbound calls with automated notifications.
Streamline operations
Utilise chatbots, inbound IVR and self-service channels for simple queries to enable your agents to focus on more pressing ones.
Close the loop on feedback
Introduce customer surveys to rate and improve NPS across multiple and preferred channels, after every live agent call, drop off or delivery.
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Use Cases
Virtual customer support agent
Build a chatbot to ensure that your customer's needs are being met every step of the way.
Notifications and alerts
Ensure your customer gets time-sensitive and important information such as delivery and driver arrival times and statuses
Interactive Voice Response (IVR)
Utilise IVR to reduce call waiting times and cut operating costs while improving customer satisfaction.
Number masking
Allow users and mobility operators to interact with each other without compromising security and privacy