Foster a relationship with your customers by building trust on their preferred channel. Keep them notified of updates from the first mile to the very last.
Streamline operations by proactively sending confirmations, alerts and more. Reduce inbound calls with automated notifications.
Utilise chatbots, inbound IVR and self-service channels for simple queries to enable your agents to focus on more pressing ones.
Introduce customer surveys to rate and improve NPS across multiple and preferred channels, after every live agent call, drop off or delivery.
Build a chatbot to ensure that your customer's needs are being met every step of the way.
Ensure your customer gets time-sensitive and important information such as delivery and driver arrival times and statuses
Utilise IVR to reduce call waiting times and cut operating costs while improving customer satisfaction.
Allow users and mobility operators to interact with each other without compromising security and privacy