Deliver a better Transport and Logistics experience

Improve customer experience by streamlining your mobility operations across booking, ridesharing and delivery

CustomerNotification

Notify to build trust

Foster a relationship with your customers by building trust on their preferred channel. Keep them notified of updates from the first mile to the very last.

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Foster proactive engagement

Streamline operations by proactively sending confirmations, alerts and more. Reduce inbound calls with automated notifications.

Chatbots

Streamline operations

Utilise chatbots, inbound IVR and self-service channels for simple queries to enable your agents to focus on more pressing ones.

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Close the loop on feedback

Introduce customer surveys to rate and improve NPS across multiple and preferred channels, after every live agent call, drop off or delivery.

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Use Cases

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Virtual customer support agent

Build a chatbot to ensure that your customer's needs are being met every step of the way.

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Notifications and alerts

Ensure your customer gets time-sensitive and important information such as delivery and driver arrival times and statuses

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Interactive Voice Response (IVR)

Utilise IVR to reduce call waiting times and cut operating costs while improving customer satisfaction.

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Number masking

Allow users and mobility operators to interact with each other without compromising security and privacy

Get started with Unifonic today

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