Build lasting customer relationships

From pre-sale to purchase and beyond, keep customers satisfied, loyal and engaged across the customer journey.

SendMessage

Connect with customers

Engage and interact with your customers across their customer journey on their preferred channel including SMS, WhatsApp, Voice and more.

Notifications

Launch loyalty programs

Drive repeat purchases by sending personalized offers, reward updates, one-off offers and more, over your customer's preferred channel.

OnePlatform

Enable omnichannel experiences

Leverage digital channels such as WhatsApp to activate your customer base in-store and online to create a fully omnichannel retail experience.

CallCenter

Be available to customers, at any time

Build trust by enabling customers to reach you on their favourite digital channels with dedicated hotlines, chatbots, and self-service channels.

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Use Cases

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Notifications and alerts

Ensure your customers get information such as product availability, purchase updates, delivery tracking and more.

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IVR calls

Utilise IVR to reduce call waiting times and cut operating costs while improving customer satisfaction and trust.

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Virtual customer support agent

Build a chatbot to understand customer satisfaction and to ensure that your customer's needs are being met every step of the way.

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Flow studio

Design and deploy an omnichannel communication workflow seamlessly to increase profits and reduce cart abandonment rates.

Get started with Unifonic today