Engage and interact with your customers across their customer journey on their preferred channel including SMS, WhatsApp, Voice and more.
Drive repeat purchases by sending personalized offers, reward updates, one-off offers and more, over your customer's preferred channel.
Leverage digital channels such as WhatsApp to activate your customer base in-store and online to create a fully omnichannel retail experience.
Build trust by enabling customers to reach you on their favourite digital channels with dedicated hotlines, chatbots, and self-service channels.
Ensure your customers get information such as product availability, purchase updates, delivery tracking and more.
Utilise IVR to reduce call waiting times and cut operating costs while improving customer satisfaction and trust.
Build a chatbot to understand customer satisfaction and to ensure that your customer's needs are being met every step of the way.
Design and deploy an omnichannel communication workflow seamlessly to increase profits and reduce cart abandonment rates.