Engage and interact with your client on their preferred channel including SMS, WhatsApp, Voice and more.
Build trust by enabling clients to reach you on their favourite digital channels with dedicated hotlines, chatbots, and self-service channels.
Provide expert-level security by providing OTP, 2FA, and fraud notifications. Unifonic is compliant with ISO 27001 and SOC 2 frameworks.
Send timely updates and documents such as preapproved loans and policy renewals. Manage clients digitally and streamline costs.
Ensure your clients get important, time-sensitive information such as account changes, transactional updates and fraud alerts.
Utilise IVR to reduce call waiting times and cut operating costs while improving client satisfaction and trust.
Build a chatbot to understand client service sentiment and to ensure that your client's needs are being met every step of the way.
Streamline operations by proactively sending confirmations, alerts and more. Reduce inbound calls with automated notifications.