Build trust, engage, and keep clients

Provide digital experiences that build trust including automated verification, fraud alerts, payment reminders, and more

MMS-1

Automate engagement to drive profitability

Engage and interact with your client on their preferred channel including SMS, WhatsApp, Voice and more.

IVR-2

Be available to clients, at any time

Build trust by enabling clients to reach you on their favourite digital channels with dedicated hotlines, chatbots, and self-service channels.

Verified-1

Keep your clients protected

Provide expert-level security by providing OTP, 2FA, and fraud notifications. Unifonic is compliant with ISO 27001 and SOC 2 frameworks.

Support

Streamline operations with digitisation

Send timely updates and documents such as preapproved loans and policy renewals. Manage clients digitally and streamline costs.

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Use Cases

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Notifications and alerts

Ensure your clients get important, time-sensitive information such as account changes, transactional updates and fraud alerts.

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Interactive Voice Response (IVR)

Utilise IVR to reduce call waiting times and cut operating costs while improving client satisfaction and trust.

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Virtual customer support

Build a chatbot to understand client service sentiment and to ensure that your client's needs are being met every step of the way.

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Foster proactive engagement

Streamline operations by proactively sending confirmations, alerts and more. Reduce inbound calls with automated notifications.

Get started with Unifonic today

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