Hero banner

Automate engagement with Voice API and IVR

Automate voice message delivery instantly to reduce operation costs and increase customer satisfaction.

Build an agentless process with IVR


Voice Notifications

Send notifications with programmable Voice API for important marketing communications such as authentication automation, voice notifications, and more.



Reduce call wait times and free up call agents by setting up an inbound self-service call line to manage common customer queries.


Smart call routing

Route automated calls to channels of your customer's preference across call centers or chat applications such as WhatsApp.




Why build an agentless IVR process with Unifonic?

Auto attendant

Reduce wait times and frustration by providing instructions to common queries over a voice message.

Capture dropped calls

Capture customer details over an outbound voice message or divert to an alternate channel when the wait time is exceeded.

Call validation

Take customers through a series of questions to understand what their query relates to before redirecting to a call centre.

Missed call fallback

Allow customers to receive their intended messages by allowing playback when they call in.

Configure call flows

Add a simple IVR layer, whether inbound or outbound, to configure call flows in just a few clicks.

Call queuing

Manage and place calls on hold while playing pre-recorded music or messages when call volumes are high.


Why choose Unifonic?

check-circle Prebuilt solution

Leverage on a ready-made voice messaging solution to instantly reduce operation costs.

check-circle Easily integrated

Our flexible voice API allows our customers to add an IVR layer to configure call flows for inbound calls in just a few clicks.

check-circle Virtual or masked numbers

Access local, national, and mobile numbers to increase customer trust and engagement.


Get started with Unifonic today