Build an agentless process with IVR
Voice Notifications
Send notifications with programmable Voice API for important marketing communications such as authentication automation, voice notifications, and more.
Agentless
Reduce call wait times and free up call agents by setting up an inbound self-service call line to manage common customer queries.
Smart call routing
Route automated calls to channels of your customer's preference across call centers or chat applications such as WhatsApp.
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Why build an agentless IVR process with Unifonic?
Auto attendant
Reduce wait times and frustration by providing instructions to common queries over a voice message.
Capture dropped calls
Capture customer details over an outbound voice message or divert to an alternate channel when the wait time is exceeded.
Call validation
Take customers through a series of questions to understand what their query relates to before redirecting to a call centre.
Missed call fallback
Allow customers to receive their intended messages by allowing playback when they call in.
Configure call flows
Add a simple IVR layer, whether inbound or outbound, to configure call flows in just a few clicks.
Call queuing
Manage and place calls on hold while playing pre-recorded music or messages when call volumes are high.
Why choose Unifonic?
Prebuilt solution
Leverage on a ready-made voice messaging solution to instantly reduce operation costs.
Easily integrated
Our flexible voice API allows our customers to add an IVR layer to configure call flows for inbound calls in just a few clicks.
Virtual or masked numbers
Access local, national, and mobile numbers to increase customer trust and engagement.
