Automate engagement with Voice API and IVR

Automate voice message delivery instantly to reduce operation costs and increase customer satisfaction.

Build an agentless process with IVR

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Voice Notifications

Send notifications with programmable Voice API for important marketing communications such as authentication automation, voice notifications, and more.

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Agentless

Reduce call wait times and free up call agents by setting up an inbound self-service call line to manage common customer queries.

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Smart call routing

Route automated calls to channels of your customer's preference across call centers or chat applications such as WhatsApp.

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Why build an agentless IVR process with Unifonic?

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Auto attendant

Reduce wait times and frustration by providing instructions to common queries over a voice message.

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Capture dropped calls

Capture customer details over an outbound voice message or divert to an alternate channel when the wait time is exceeded.

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Call validation

Take customers through a series of questions to understand what their query relates to before redirecting to a call centre.

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Missed call fallback

Allow customers to receive their intended messages by allowing playback when they call in.

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Configure call flows

Add a simple IVR layer, whether inbound or outbound, to configure call flows in just a few clicks.

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Call queuing

Manage and place calls on hold while playing pre-recorded music or messages when call volumes are high.

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Why choose Unifonic?

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Leverage on a ready-made voice messaging solution to instantly reduce operation costs.

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Our flexible voice API allows our customers to add an IVR layer to configure call flows for inbound calls in just a few clicks.

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Access local, national, and mobile numbers to increase customer trust and engagement.

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Get started with Unifonic today

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