Want to be a part of something special?
Our team is the heartbeat of our company. We believe in nurturing talent and fostering growth. Join us to shape the future together.
Our Values
Think big
We believe anything is possible, because it is. We set ambitious goals and then we leverage our unlimited potential to achieve and surpass them.
Act fast
The faster we act, the faster we advance, the faster we grow. Sure, we’ll make some mistakes along the way, but that’s one of the most powerful ways to learn.
Make an impact
Our actions speak louder than words. We always strive to make a positive impact in everything we do, both within our organization and beyond.
Embrace change
The world is evolving at lightning speed and we are ready for it. We know that embracing change is the only way to create innovation and set the path for continued growth.
Own it
We are all shareholders who put the needs of the business ahead of our own. We are accountable for our actions and the pride we take in what we do, leads to shared success.
Love our customers
Our customers are everything to us. We constantly seek to understand them better so that we can anticipate their needs and help them deliver value to those who depend on them.
Be transparent
We are transparent in how we think and operate, and we crave feedback to improve. As Unifones, we are focused on open collaboration that results in higher respect and deeper trust.
Why work with Unifonic?
Flexible environment
Options for flexible working hours, remote work, and maintaining a healthy work-life balance.
Professional career growth opportunities
We provide a clear path for advancement and professional development.
Every Unifone is an owner
We provide opportunities for employees to participate in ownership through stock options.
Fair Bonus System
A transparent and equitable bonus system based on the company performance.
Unifonic in numbers
A little bit about us
Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. We use conversational AI technology to streamline omnichannel communication and revolutionize business customer experiences.
Our solutions empower organizations to manage all their customer communication channels from a single platform, including text, voice, WhatsApp, and web. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs.
With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Our commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7.
The hiring process
Here's what to expect along the way.
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
The hiring process
Here's what to expect along the way.
-
1. Meet the Talent Acquisition Team
The Talent Acquisition team conducts the initial technical and cultural assessment through phone/video calls and provides you with all the information about our company's perks and benefits.
-
2. Meet your team
After the initial call, you will have a meeting with the technical team to discuss the role’s responsibilities, goals, and expectations from both sides. This is an opportunity to ask any questions you may have.
-
3. Technical Assignment
At this stage, the Talent Acquisition team provides you with a mini-assignment and a timeline for delivery based on the role you are being considered for.
-
4. You're Hired
After carefully evaluating the assignment you submitted, the Talent Acquisition team presents a job offer. If all goes well, we extend congratulations on your successful hiring.
Country Sales Manager
Job description
Sestek is a subsidiary of Unifonic. At Sestek, we combine a legacy of nearly 25 years of innovation with the strength of being part of one of the leading tech companies in the MENA region. As pioneers in AI-powered contact center solutions, we are proud of our research-driven foundation, patented technologies, and unwavering belief in the strength of our products. Guided by our mission to empower businesses through cutting-edge solutions, we invite dynamic leaders to join us in transforming customer experiences.
We are looking for a Sales Manager based in Riyadh to lead our sales initiatives in Saudi Arabia. This is an individual contributor role focused on cross-selling our acquired products (IFS Assyst ESM, Poka Workforce Management) and success portfolio, driving growth, and expanding our market presence.
What You’ll Do:
Developing and implementing effective sales strategies to achieve sales and success portfolio targets in the region.
Championing our products, promoting their value, and driving adoption within the market.
Collaborating with sales, marketing, presales, and customer service teams to ensure a seamless and optimized customer experience.
Building and nurturing strong relationships with channel partners, working collaboratively to identify new opportunities, expand market reach, and drive joint success.
Preparing and presenting forecasts, budgets, and pipeline development reports to ensure predictable performance and regional growth.
Job requirements
What We’re Looking For:
Customer Portfolio: Proven experience in a similar role within the AI, SaaS, or contact center solutions industry.
Sales Expertise: 3+ years of sales experience with a strong track record of achieving and exceeding targets.
Customer-Centric Approach: Familiarity with customer service practices and methodologies.
Regional Knowledge: Long-term residency in Saudi Arabia, with deep insights into the local market and culture.
Professional Presence: Strong command of English, excellent presentation skills, and a professional demeanor.
Flexibility: Based in Riyadh and able to travel as needed.
Why Join Us?
At Sestek, you’ll find more than a job; you’ll find a purpose-driven organization built on the values of innovation, collaboration, and excellence. As part of our team, you’ll enjoy:
The opportunity to lead the charge in one of the most exciting and rapidly evolving industries.
A supportive environment where innovation and creativity thrive.
Access to industry-leading research and technologies that empower you to excel in your role.
The chance to work alongside top talent in a company with a legacy of success and a bold vision for the future.
If you are passionate about driving growth, delivering value, and shaping the future of AI-powered customer solutions, we want to hear from you. Apply now and be part of our journey to redefine customer success in the Kingdom of Saudi Arabia!
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